FAQ

Seel Worry-Free Purchase is defaulted “on" during the checkout process as we believe this offers our customers the best shopping experience. If you do not wish to buy this add-on just shift the corresponding toggle to "off" and the charges will be removed from your cart. 

Seel sends you a confirmation that explains the specific coverage provided for your order. We ask that you check the email sent from support@seel.com for confirmation of what is covered for your order with Worry-Free Purchase protection. 

To qualify for the payout, you’ll need to follow the reporting time requirements: For issues of loss, where the package is not delivered, the issue cannot be reported sooner than 30 days from the date it was shipped- for domestic shipments (and 60 days for international shipments). Issues of damage must be reported within 7-days from the date of delivery. Issues of theft must be reported within 7-days from the date of delivery.

Seel does not cover the following categories of items:

Automobiles and motorcycles

Jewelry (valued in excess of 1,500 local currency)

Boats and yachts

Live animals

Cash

Lumber

Ceramic / marble or granite tiles / slab blocks countertops or statues

Negotiable papers

Cigarettes and other tobacco products

Perishable commodities

Raw cotton

Pharmaceutical drugs

Fine arts (valued in excess of 10,000 local currency per piece)

Precious stones and metals

Flowers

Scrap metal, steel metal and steel metal products; automotive engines; general used automotive merchandise made of metal

Glass windows, plate glass and similar goods

Securities

Provided that Worry-Free Purchase protection covers the item, you should report the damaged package issue within 7-days (from the date of delivery) through theSeel Resolution Center. You’ll initiate the request using your email and order number found on the confirmation email. Please ensure you take photos of the package or item damage to provide when submitting your order. Worry-Free Purchase protection covers shipping-related damages to the point that the item(s) are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. The compensation for damaged items will be up to the value paid for the purchased item(s).

Provided that Worry-Free Purchase protection covers the item, you should report issues of theft within 7-days of the date of delivery through theSeel Resolution Center. You’ll initiate the request using your email and order number found on the confirmation email. Some packages may require additional documentation such as a police report.

Provided that Worry-Free Purchase protection covers the item, you can report a lost package once 30-days have passed. Please initiate the request through theSeel Resolution Centerusing your email and order number found on the confirmation email. Seel does not cover issues where the item is not shipped out, please contact GoodwillFinds directly for fulfillment delays.

The one exception to our final sale policy is if you purchase Worry-Free Purchase protection with your order and it includes the ability to return. In that case, you will have 7-days to return your final sale item to Seel via theSeel Resolution Center. There is an additional charge for return shipping in the event that you return a final sale item to Seel. The cost of the Seel Worry-Free Purchase product is NOT refunded as part of a payout. Additionally, the cost of original shipping is NOT refunded as part of a payout.

A return shipping label will be provided when you report your return request through theSeel Resolution Center. Simply log in using your email and order number found in your confirmation email and follow the steps.

If your Worry-Free Purchase protection includes returns, you have 7-days from the time you request the return in theSeel Resolution Centerto ship the product(s) back, either using a Seel-generated label, or a self-purchased label. If you opt for a self-purchased label, we do require that you provide that tracking number to Seel within theSeel Resolution Centeron the Reported Issue page. 

Submit your return through theSeel Resolution Centerand mail the package. As soon as Seel receives it, they will send you an email confirming receipt.

Once your payout request has been reviewed & accepted, you will choose a method of payout. General timing is listed below:

Direct Deposit: 1-3 business days following return acceptance

Virtual Visa Gift Card: 1 hour following return acceptance

PayPal Transfer: 1 hour following return acceptance

Venmo Transfer: 1 hour following return acceptance

If you purchased Worry-Free Purchase protection with your order, then Seel will send you a confirmation of your Worry-Free Purchase via email with the detailed coverages included for your order. Worry-Free Purchase is not refundable unless the entire order is canceled.

If you purchased Worry-Free Purchase protection with your order, Seel will send you a confirmation of your Worry-Free Purchase via email. You have 24 hours from the time the email is received to cancel the Worry-Free Purchase protection from the link in the email, as seen in the screenshot below. After the 24 hour cancellation window has elapsed, Worry-Free Purchase protection will not be refundable.